Terms of use

Last updated 13.11.2026

The service

Mari (heymari.es) is operated by STAYFRITZ SPAIN, S.L.. On your instruction and with your signed authorisation, Mari requests the certificate of residence for travel purposes from your town hall, checks the certificate it receives and sends it to you. In towns marked “guided” we prepare the details and you complete the sign-in step yourself.

Mari is an independent service. It is not affiliated with, endorsed by or acting for any town hall or public administration. The town hall decides on every request.

Price

Your own certificate is free. Household and Business plans are not available yet; if we introduce paid plans we will show the price before you choose one.

Your part

• Give true and current details, exactly as on your document, and keep them up to date.
• Only request certificates for yourself, or for another adult who has signed their own authorisation.
• Keep access to your email account secure — sign-in links are sent there.
• You can ask for a certificate in the app or by email to get@heymari.es from the address on your account.

What we can and can’t promise

We file requests carefully and check every certificate against your details before sending it. We cannot guarantee that a town hall issues a certificate, or how fast: e-offices change, go offline or ask for more information. When that happens we tell you what to do next and where to get the certificate in person.

We are not liable for missed flights, fares or discounts caused by a town hall’s decision or delay, or by incorrect details you gave us. Nothing in these terms limits liability that cannot be limited by law, including your rights as a consumer.

Ending

You can withdraw your authorisation or delete your account at any time in Settings. We may suspend accounts that misuse the service, for example by requesting certificates for people who did not authorise it.

Law

Spanish law applies. As a consumer you may also bring a claim in the courts of your place of residence.